Shipping & Returns

 

Returns Policy

We hope that your shoes will be perfect for you!

However, if you find that that they are not suitable for any reason then please return them unworn, to us within 30 days of receipt for a full refund or an exchange. We kindly ask that you return them unworn with both the item and their original packaging (i.e. a shoe box if applicable) in the same condition in which you received them. Please note that if the shoes are sent to you in a shoe box then any deliberate damage to the box i.e. taping around the edges to use as outer packing, will incur a deduction from any refund.

Please include your details with the parcel: Name, Order ID, and the reason for returning the item/s.

 

UK Returns- 

In order to generate your free Royal Mail UK returns label please click the following link (Royal Mail Returns) to create a label on Royal Mail's website.  

 

International Returns-

Please contact us for returns details as we have returns depots available in most countries to enable you to return your item to a local address where available. Return costs for international orders are the responsibility of the buyer. 

 

Shipping

Your item(s) will be professionally and carefully packed with most of our orders dispatched the very same day if payment has cleared before 12pm!

 

Orders inside the United Kingdom-

We offer a 48hr tracked service as standard. Orders can be sent with guaranteed Next Day delivery by 6pm, for a small fee. Any additional item(s) purchased do not incur an additional fee for either service. Please note that orders are not processed for shipment on weekends and holidays so any orders received to us after 2pm Friday will not be dispatched until Monday morning (this includes the Next Day option where delivery will be guaranteed Tuesday).

 

Orders outside of the United Kingdom International Orders-

All of our International orders are Tracked. You will be sent an email after purchase with your tracking number and details on how to view where your order is during its journey to you. Delivery times for International orders can vary between countries, however, most items will reach our customers in 4-5 working days.

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